About
Business-aligned Product & Engineering Leader with 20+ years of experience scaling high-availability Fintech and SaaS platforms serving 16M+ active users. Expert in driving 53% customer adoption growth and leading AI-led transformations that reduced 600K+ monthly support calls.
A strategic catalyst for Global Capability Centers (GCCs), having successfully shifted ownership models from 60:40 to 40:60 (Region:India). Proven ability to step into high-level leadership roles, maintaining operational tempo and team stability through critical organizational transitions.
Experience
Head of Product Engineering · Experian
Architected and deployed a GenAI Virtual Assistant using RAG (Retrieval-Augmented Generation), reducing support volume by 600K+ calls/month. Increased customer adoption by 53% (30K → 46K) through data-driven enhancements and high-velocity A/B testing.
Avoided $228K/year in infrastructure costs by leveraging cross-region Neptune DB deployments. Mentoring a 90+ member organization and 4 Engineering Managers.
Engineering Manager · Outplay
Led a 40-member team for a multi-tenant SaaS platform serving 1M+ users. Implemented microservices and Kafka for real-time event processing.
Strengthened CI/CD pipelines and automated testing frameworks, resulting in a 30% reduction in production defect leakage.
Technical Architect · Coforge
Designed and architected an API-first, event-driven system for real-time transactions. Converted legacy ETL packages into scalable RESTful services using a modern architectural approach.
Strategic Leadership
Global Capability Pivot
Spearheaded the strategic rebalancing of engineering ownership from a 60:40 to a 40:60 (Global:India) model. Established the Hyderabad center as a primary driver for architectural decisions and product roadmaps.
Transitional Leadership & Continuity
Stepped into senior leadership roles during critical organizational shifts, maintaining operational tempo for a 90+ member organization. Ensured culture stability and delivery momentum during major leadership transitions.
Talent Engineering & High-Performance Hub
Achieved 75% of annual hiring targets within a single quarter while maintaining zero disruption to culture. Transformed site into a high-performance hub by identifying and hiring "correct-fit" engineering talent.
Writing
The Future of Fintech Engineering in India: Beyond UPI
Exploring the shift towards credit, embedded finance, and intelligence layers in the Indian ecosystem.
Building Culture in Remote-First Engineering Teams
Deliberate context injection and asynchronous communication as the foundation of high-velocity remote culture.
Managing Technical Debt in Legacy Financial Systems
Using the Strangler Fig pattern and quantifying debt as opportunity cost to drive architectural modernization.